Cancellation Policy

Fine Touch believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• You may cancel an order, other than from the product category “Straight from the Heart”, by sending an e-mail with your order details to orders@yourspoetically.in. If you cancel your order before we have commenced processing your order or 24 hours from the time of placing the order, whichever is earlier, we will refund 75% of the net price of the Product.


• If you cancel after we have commenced processing your product or 24 hours from the time of placing the order:
  • If your product is being processed / has been processed, but has not been shipped or e-mailed, as the case may be, you will be entitled to a refund of 25% of the net price of the Product.
  • If the product has been shipped, it will be eligible for replacement only in cases where there are defects found with the product.


• In case you feel that the product received is not as per your expectations / to your satisfaction, you must bring it to our notice within 24 hours of receiving the product by sending an e-mail to orders@yourspoetically.in. After looking into your complaint, we shall do our utmost to redress your grievance. In case of receipt of damaged or defective print, frame or other material part of our Product, we will be glad to replace the same / restore the damage at no cost to you. However, any such defect or damage must be reported to us within 48 hours of the delivery of the Product. However, the Product shall not be liable to be replaced on account of any damage caused after delivery or due to mishandling of the Product


• We reserve the right to cancel any order at our sole discretion and without assigning any reason thereon, under a situation where we are not able to meet the requirement of the order placed or order so placed does not comply with our policy or for any other reason. However, we will ensure that any communication of cancellation of an order, so cancelled, is intimated within appropriate time to the concerned person and complete refund will be made in reasonable time.


• Once you request the cancellation of item(s) in your order, it will take us a approximately 1-2 business days to cancel the order and initiate refund. You will be notified of the same. The money will be refunded back to the payment mode/account that was originally used to make the transaction.